Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about our shipping or return policies or wish to initiate the return process, please contact us and our customer service team will be happy to assist you.

You can contact us at customerexperienceusa@gmail.com

How Long Do I Have To Make A Return?
You have a maximum of 15 days from the date of you receiving your product to make a return. Your return package must be postmarked within 15 days after the purchase date. Returns postmarked after 15 days from the purchase date will not be accepted.