Privacy Policy

Thedogexpress Privacy Policy

Your use of any of our digital properties (for simplicity, we will call our websites and mobile apps “digital properties” throughout this policy) is subject to the specific terms of use for that digital property.
This Privacy Policy applies to The Dog Express and digital properties owned or operated by The Dog Express. and any of our subsidiaries, unless that digital property or subsidiary has its own privacy policy (which would instead apply).

What we collect:

Information you give us.    

We collect and store information you provide through our digital properties.

The information we collect from you includes things such as:    

Postal address
Email address
Phone number
Payment card number and other payment information
In certain situations, we may also collect things like:

Driver's license number (for example, if you return a product or apply for credit)
Location information (such as when you ask us to tell you about our digital properties)
Demographic and lifestyle information (if you sign up for a registry or birthday list)
Survey responses
Information you give us about others.
You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you. We will only use this information for the specific reason you provide it.
Information from other sources.
We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.
Information collected automatically online.

We collect information about your interactions with us including, for example:

The type of device or browser you’re using
Your IP address
Your browsing behavior while on our website
The URLs of the websites you visited before visiting our site (these are called “referring URLs”)
IMEI/UDID (a numeric identifier for your mobile device)
MAC address (another kind of numeric identifier for your mobile device)
IDFA (Apple’s ID for advertising, a randomly generated number)

Protecting privacy on your devices.

Customer privacy is a major priority at The Dog Express, and we take great care to protect your information. The The Dog Express Privacy Policy lays out the ways in which we gather and protect information, and how you can control your personal information. The Dog Express purpose is to enrich lives through technology. We will only collect, use or share your personally identifiable information for that purpose. And we don’t sell (as “sell” is traditionally defined) your personally identifiable information to anyone else.

Personally identifiable information.
We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone term “information” to include all types of information, including personally identifiable information.

We may collect information relevant to you in three ways. First, we may collect information directly from you. This could be when you provide information via our digital properties such as websites or mobile apps.

Second, we will collect such information by observing behavior — either in the “real world” or through our digital properties like websites and mobile apps. Examples include our websites tracking visitor activities on our sites, or our digital properties collecting the characteristics of the visiting devices.    

Finally, we may obtain such information from independent third parties, independent of you.

We will use your information to meet your expectations and give you a great experience with The Dog Express. For example, that could be to fulfill a purchase, provide a service, make our digital properties run better, or maintain our Awards program.

You’ve probably seen in the news that the world (especially the internet) has too many fraudsters, hackers and criminals. We use information we collect to protect our customers, The Dog Express, and others from such bad actors.

And remember when we said above that our purpose is to enrich lives through technology? In order to do that, we'll want to tell you about technology and other products and services that we think you’ll find useful. That means we’ll use information to try figure out what will be useful (or just fun and interesting) to you and others, or develop new or different products and services. And if we think we’ve found something you might like, we’ll use information to send or place marketing messages to you, on our own behalf or on behalf of others, and monitor your response to that message.

If you post something on a public forum on one of our digital properties, it should come as no surprise to you that it may be viewed by the general public.

We may share your personally identifiable information with suppliers or business partners to fulfill your requests or perform on our behalf a contract that we have with you.
Sometimes we share information with suppliers and business partners for internal The Dog Express uses. The easiest examples of what we mean by this relate to information technology — they may be processing personally identifiable information, but we make sure we have contracts in place requiring that they only use the information in support of The Dog Express.

We also may share personally identifiable information in an attempt to enforce our legal rights, in response to a request from law-enforcement authorities, and when we are required to do so by applicable law. Also, please note that if we think that sharing personally identifiable information is going to protect The Dog Express or others from harm, that’s what we are going to do.

Finally, The Dog Express is composed of multiple corporations in the The Dog Express family. These family members may share personally identifiable information with each other. And if one of these family members later goes off on their own, either after being acquired by a third party or merging with a third party, they will share personally identifiable information with that third party but subject to the applicable privacy policy.

Have any questions about our privacy practices? Just ask!

Whew! Even the “highlights” get a bit long. If you still have questions, here are a few ways you can contact us:


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